Last updated June 12, 2026
Refund Policy
Mystery boxes are final sale unless damaged, missing items, or fulfilled incorrectly. Here's how we handle each case.
Final sale
Because of the surprise nature of blind boxes, all AniVault mystery boxes are final sale. We can't accept returns or exchanges on opened boxes simply because of the items received.
When you're covered
- Your box arrives damaged.
- An item guaranteed on the product page is missing.
- Your order was fulfilled incorrectly (wrong product or franchise).
How to request a resolution
Contact us within 14 days of delivery at support@anivault.com with your order number and photos of the issue. We'll arrange a replacement or refund for the affected items.
Refund processing
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after it's processed.
Cancellations
Need to cancel? Contact us as soon as possible. We can cancel orders that haven't yet been packed or shipped.
Questions about this policy? Email support@anivault.com and our team will help.